Refund & Reship Policy

Last updated: February 2026

At OzModafinil, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and our guarantee to you. By placing an order on ozmodafinil.com, you agree to this Refund Policy.

1. Our Guarantee

We stand behind every order. You are entitled to a refund, replacement, or reship if a product:

Is faulty or defective
Does not match the description provided on our website
Is not fit for its intended purpose
Is significantly different from the product displayed or described

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

Damaged Goods: If your order arrives damaged or the products are compromised in any way.
Incorrect Order: If you receive products that differ from what you ordered.
Lost Shipment: If your order does not arrive within a reasonable timeframe and cannot be located by the postal service.
Cancellation Before Dispatch: If you cancel your order before it has been dispatched.

We do not accept returns of opened or used products for hygiene and safety reasons, unless the product is faulty or defective.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team via our contact page within 48 hours of receiving your order (or within 14 days for lost shipments).
Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damaged products).
Our team will review your request and respond within 2 business days.
If approved, your refund will be processed within 5–10 business days.

4. Damaged Goods

If your order arrives damaged, please contact us immediately with photographs of the damage and packaging. We will arrange either a full replacement at no additional cost or a complete refund. Please retain the damaged items and packaging until we have resolved your claim, as we may need to arrange a return for inspection.

5. Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate using the tracking information provided. If the shipment is confirmed as lost and cannot be recovered, we will offer you the choice of a full refund or a replacement order dispatched at no extra charge.

6. Refund Process

Approved refunds will be returned via the original payment method used for the order.
Refunds are typically processed within 5–10 business days of approval.
You will receive an email confirmation once your refund has been initiated.
Please allow an additional 1–3 business days for the refund to appear in your account, depending on your financial institution.

7. Cancellations

You may cancel your order at any time before it has been dispatched by contacting our support team. Once an order has been dispatched, it cannot be cancelled. If you wish to cancel, please contact us as soon as possible to ensure your order has not yet been processed for shipping.

8. Exclusions

Change of mind returns are not accepted unless the product is unopened and in its original condition.
Refunds are not available for delays caused by circumstances beyond our control, such as natural disasters, postal disruptions, or customs processing.
We are not responsible for orders shipped to an incorrect address provided by the customer.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us through our contact page. We aim to resolve all refund enquiries promptly and fairly.